Refund policy
At G7Mart, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at g7mart.au@gmail.com. If your return is approved, we will provide you with the appropriate return address and instructions. Please do not send any items back without contacting us first.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it.
- Be in its original packaging.
- Include proof of purchase or your order number.
Do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide you with the correct return instructions and return address.
You can always contact us for any return question at g7mart.au@gmail.com.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at g7mart.au@gmail.com with:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products.
- Gift cards.
- Downloadable digital products.
- Any item that has been used, damaged by misuse, or is not in its original condition.
Exchanges
If you would like a different item, please contact us at g7mart.au@gmail.com. If eligible, we will provide exchange instructions.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: g7mart.au@gmail.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.